Frequently Asked Questions:
How do I use Hebe Revive hand cream for best results? +
For optimal hydration, apply a small amount to clean, dry hands and massage it in until fully absorbed. Take special care over drier areas like knuckles, and rub the cream into your cuticles and nail beds. Use it first thing in the morning, right before bed, after showering or washing hands, and then as needed throughout the day. You may find that you need to use it more frequently during the winter months, as colder weather can be more drying to the skin.
Are your products suitable for sensitive skin? +
Yes, all Hebe Revive products are formulated with gentle, natural ingredients, making them suitable for sensitive skin. We’ve thoroughly researched each ingredient to ensure its safety and effectiveness, with many of our ingredients being used as natural remedies for thousands of years. However, we always recommend reviewing the ingredient list and performing a patch test before full use.
Where do you source your ingredients? +
We ethically source our ingredients from trusted, reliable suppliers, prioritizing local communities where possible. We fully vet our sources to ensure that no ingredient is involved in animal testing or cruelty. Each ingredient is chosen for its purity, sustainability, and effectiveness.
How long do Hebe Revive products last once opened? +
Typically, our products have a shelf life of 12 months once opened. However, for optimal results, we recommend using them within the first 3 months to benefit from the freshest ingredients. Since our products are all-natural, you may notice light separation after this - it is completely normal and safe to use. It's simply the oils and water moving apart, which may make the product feel slightly more oily. A good shake will usually bring the formula back together, and we're actively working on improving this.
How do I perform a patch test? +
Before using a new product, apply a small amount to a discreet area of skin, such as the inside of your elbow or wrist. Wait 24-48 hours to check for any redness, irritation, or reactions before using the product regularly.
Can I use your products if I have eczema or other skin conditions? +
Our testers with skin conditions have only reported positive results. As the founder, I personally have psoriasis, and the hand cream has helped with some of my flare-ups. We still recommend performing a patch test to ensure the product works well with your skin.
Do Hebe Revive products contain preservatives? +
We use natural preservatives to ensure our products stay fresh without compromising their purity. You'll never find synthetic preservatives like parabens in any of our formulations. For more details on the specific ingredients we use, feel free to visit our Ingredients page.
How should I store Hebe Revive products? +
To ensure your products stay fresh and effective, store them in a cool, dry place away from direct sunlight. Heat can encourage separation of the natural ingredients, so keeping them away from warm temperatures, like radiators or space heaters, will help preserve the formula and maintain its consistency.
Are Hebe Revive products fragrance-free? +
Artificial scents, which are often alcohol-based, can dry out the skin, which is why we don’t use any synthetic fragrances in our products. Some of the natural ingredients we use may have their own subtle aromas that come directly from nature. While we’re considering adding essential oils in the future with guidance from experts, we’d love to hear your thoughts. Feel free to leave any suggestions on our Suggestions page.
How long does shipping take? +
UK delivery typically takes 1-2 business days if selecting first-class delivery options, and 3-5 business days with second-class options. International orders may take 5-14 business days depending on your location. Please note that orders are processed within 1-2 business days, though larger orders may take slightly longer.
Do you ship internationally? +
Yes, we offer international shipping to most countries. Shipping times and rates vary depending on your location. If you have any questions or concerns about whether we ship to your specific country or region, please contact us.
Will you be expanding your product range? +
Yes, we’re excited to say that more products are in the works! Our goal is to continue developing natural, effective skincare solutions that align with your needs. If you have any product suggestions, feel free to share them with us—we’d love to hear your ideas. Stay tuned for updates on new releases and expanded product lines.